Privacy Policy
Last Updated: 12-02-2025

Welcome to erniee.ai. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using erniee.ai, you agree to this Privacy Policy.

1. Information we collect

When you visit erniee.ai, we may collect the following types of information:

• Personal Information: Name, email, phone number, company details, and other identifiers provided via website forms.
• Call Data & Audio Recordings: AI-analysed voice recordings, sentiment analysis, speech patterns, and behaviours (if applicable).
• Device & Usage Information: IP address, browser type, operating system, pages visited, and interactions with our website.
• Location Information: Geographic data when authorised.
• Third-Party Data: Information from CRM integrations (e.g., Salesforce, HubSpot) and social media profiles.

2. How we use your information

We use collected data to:

• Enhance your experience on our website.
• Provide AI-driven sales conversion insights.
• Ensure website functionality and security.
• Analyse website traffic and improve content.
• Comply with legal obligations and prevent fraud.

3. Cookie and tracking technologies

We use cookies and similar tracking technologies to enhance user experience and analyse website performance. You can manage cookie preferences in your browser settings.

4. Data sharing and disclosure

We do not sell your personal data. However, we may share information with:

• Service Providers: Partners assisting in hosting, analytics, and integrations.
• Legal & Compliance Authorities: When required by law or to protect our platform.
• Business Transfers: In case of a merger, acquisition, or restructuring.

5. Data security

We implement industry-standard security measures, including encryption and access controls, to protect your information. However, no system is entirely secure, and users should take precautions when sharing data online.

6. Date retention

We retain data as long as necessary for business and compliance purposes. Personal data and related analysis are securely stored and deleted in accordance with our retention policies.

7. Your rights and choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.
• Restrict or object to data processing.
• Withdraw consent where applicable.
• Lodge a complaint with a relevant data protection authority.

To exercise your rights, contact us at info@erniee.ai.

8. Compliance with Victorian and Australian Laws

We comply with relevant privacy laws and regulations, including:

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
• The Victorian Privacy and Data Protection Act 2014 (VIC).
• The Telecommunications (Interception and Access) Act 1979 (Cth).
• The Notifiable Data Breaches (NDB) scheme.

We take all necessary steps to ensure compliance and uphold the highest privacy standards.

9. Third-party links and external websites

Our website may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to this policy

We may update this policy periodically. Any significant changes will be announced on our website.

11. Contact us

For questions about this Privacy Policy, contact us at:
erniee.ai
Level 8, 276 FLinders Street, Melbourne VIC 3000
info@erniee.ai